Hostvilla offers a 7-day money-back guarantee on all shared, WordPress, and cloud hosting plans. This guarantee is only valid for new customers who purchase a minimum one-year plan. To be eligible for a refund, you must contact Hostvilla within 7 days of your purchase and request a refund. Once your request is received, Hostvilla will process your refund within 7-15 business days. Refunds will be issued to the original payment method.
The following are not eligible for a refund:
- Domain registration fees (It Can Take Upto 24-48 hours in activation of domain)
- Add-on services, such as email hosting or SSL certificates
- Any charges incurred after the 7-day refund period has expired
In addition to the above, Hostvilla will also issue a refund if you experience any issues with our services and we are unable to resolve the issue within 24-48 hours. To request a refund for an issue, please contact Hostvilla support and provide us with a detailed description of the issue. We will then investigate the issue and work to resolve it as quickly as possible. If we are unable to resolve the issue within 24-48 hours, we will issue you a full refund.
If you have any questions about our refund policy, please contact us at email@example.com
We hope you enjoy your Hostvilla hosting experience!
Examples of Issues that May be Eligible for a Refund
- Your website is down
- You are unable to access your email
- You are experiencing technical difficulties with our control panel
- You are not satisfied with the level of customer support you have received
If you experience any of these issues, please contact Hostvilla support as soon as possible. We will do everything we can to resolve the issue quickly and to your satisfaction. If we are unable to resolve the issue within 24-48 hours, we will issue you a full refund.
Hostvilla's Commitment to Customer Satisfaction
Hostvilla is committed to providing our customers with the best possible hosting experience. We understand that sometimes things go wrong, and we want to make sure that our customers are satisfied with our service. If you experience any issues with our services, please do not hesitate to contact us. We will do everything we can to resolve the issue quickly and to your satisfaction.